The Talent Acquisition Specialist will work directly with hiring managers and serve as an internal staffing resource throughout the hiring process. The Talent Acquisition Specialist will manage the entire full life-cycle of recruiting to include offering creative and effective staffing solutions, conducting needs analysis, posting openings, sourcing, screening and presenting qualified candidates for open positions.
The Senior Technical Partner Manager is a combination technical account management and partner development functions, focused on maximizing partner retention and increasing product adoption. The TPM is expected to achieve “trusted advisor status” with the partner key executives as well as supporting the partners technical team. They will play a key role in helping our partners maximize the value they get from the Continuum platform. The TPM will ensure that partners utilize all Continuum GTM assets, leverage best practices, and understanding of how to best engage with our services teams.
Continuum is looking for an experienced Technical Writer with instructional design skills/experience to join our Partner Education team in Cranberry Township, PA as a cross-functional content creator. This person will help create technical documentation that instructs and informs our customer base and design course content for our online training platform. The ideal candidate should possess a varied skill set and be comfortable creating content that utilizes formal and informal learning styles to educate users.
Continuum is looking for an Instructional Designer with technical writing skills/experience to join our Partner Education team in Cranberry Township, PA as a cross-functional content creator. This person will help design course content for our online training platform and create technical documentation that instructs and informs our customer base. The ideal candidate should possess a varied skill set and be comfortable creating content that utilizes formal and informal learning styles to educate users.
Continuum’s Help Desk business delivers white-labeled, 24 x 7 technical support services to approximately 65,000 end-users who are employed by several thousand small and medium-sized businesses located primarily in the US, UK and Australia. The Help Desk business, located in Cranberry, PA, Mumbai, India and Manila, Philippines, has grown more than 50% in each of the last three years and similar growth is anticipated for the foreseeable future.
The Help Desk Tier 2 Service Delivery Manager serves an essential role in coordinating the activities of the members of one of the Tier 2 Help Desk team. The SDM will lead a team of 20 Tier 2 technicians in providing great support for our 65,000 customers in resolving their advanced technical issues.
Reporting to the Help Desk Senior Director, the Tier 2 Service Delivery Manager will work with internal teams and our MSP partners to ensure ever-improving support for their customers. The Tier 2 Service Delivery Manager will serve an essential role in delivering value and ensuring the success of Help Desk Technicians.
Cybercrime is one of the biggest risks for SMBs around the world, and SMBs lack the tools and expertise to effectively protect them against the overwhelming threat landscape. Continuum is committed to solving this problem. As the trusted management platform for MSPs, Continuum can uniquely enable MSPs to offer new security services to their clients, providing a security solution that aligns with SMB’s needs and their business model. This role will be a key leader in helping define the Continuum Security business, working with sales and Continuum’s partners, to drive adoption of new products to solve these challenges.
The Security Sales Engineer will be a critical resource in helping our partners maximize the value from the Continuum Security Suite. This person will serve as the security expert within the Continuum Sales Organization and work with the Continuum worldwide sales force to drive the growth of Continuum Security Solutions. This resource will be responsible for: ensuring MSPs understand how Continuum Security solutions can grow their business, facilitate new Security Product adoption and drive increased cyber security awareness within the organization and to the MSP market. Sales Engineers are responsible for the education and technical training for partners looking to adopt new products & services from Continuum.
Continuum is looking for an experienced sales professional with a successful sales track record and solid business background to join our team. This individual will play a key role in managing and helping to grow the business of our top partners. Our company mission is to be the world’s leading provider of software and services that enable IT Solution Providers to serve the increasingly complex technology needs of small and medium businesses.
Our Strategic Partner Managers play an integral role in helping to drive the revenue growth of our company. The Strategic Partner Manager team works with our IT solution provider partners, to help them to grow their business through the use of our solutions as well as providing sales enablement support .
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