Continuum's Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution
Continuum's Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Business Analyst, Workforce Development will report to the Workforce Development Manager and will assess global, standardized key performance indicators, skill matrices, and business processes as they relate to corporate strategy and employee performance. This position will work closely with quality and training team members for reconciling, summarizing and analyzing feedback mechanisms and training processes. Additionally, this position will be working with service transition personnel focused on driving process and quality changes by applying Six Sigma and Lean methodologies.
We are looking for a performance driven account executive who can thrive in a high-energy company culture. This is an exciting opportunity to significantly contribute to Continuum's success in a market that is emerging and growing at an accelerated pace. You'll work in a young, strong and stable company with excellent year over year growth and also well positioned for significant growth. This position offers high visibility and accessibility to the CEO and executive management team. Your achievements will be well recognized in a success-focused environment that rewards top performers. If this sounds like the right environment for you, you may be a candidate for our team.
We are looking for an enthusiastic Technical Sales Engineer who will be assisting in pre-sales support and onboarding of new partners to the Continuum platform. Technical Sales Engineers are responsible for partner education, technical success, and maximizing product adoption by new partners during the onboarding period.
The Technical Sales Engineer is a partner-facing professional on Continuum’s platform who helps to ensure partners realize value and scale their business by guiding them through the Partner Journey, providing enablement, training, and direction via phone, email, and online collaboration.
The Continuum Security Business has grown exponentially the last two years and similar growth is anticipated for the foreseeable future. The business comprises approximately 60 employees and will be hiring aggressively to keep pace with customer demand.
The SOC Architect (SA) is a hands-on technologist who is an expert in the use of the technologies that comprise Continuum’s SIEM solutions reporting to the Director of SOC Operations (US). The scope of this position is company-wide and requires an understanding of all partner facing systems the company uses and how they provide value to our partners. The SA works closely with other members of the Security Teams in ensuring that the information security posture of the company’s solutions is maintained and takes a proactive approach in continually assessing the effectiveness and efficiency of the SIEM offerings.
We are looking for a high performance driven Sales Executive who can thrive in a high-energy company culture. This is an exciting opportunity to significantly contribute to Continuum's success in a market that is emerging and growing at an accelerated pace. You'll work in a strong and stable company with excellent year after year growth. Your achievements will be well recognized in a success-focused environment that rewards top performers. If this sounds like the right environment for you, you may be a candidate for our team.
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