• Customer Support Specialist

    Job Locations US-FL-Coral Gables
    Job ID
    2019-1834
    Category
    Technical Support
  • Overview

    Our team is growing! BrightGauge is currently seeking a Customer Support Specialist to join one of our largest teams - our Support Team.

    As a Customer Support Specialist at BrightGauge, here's some of what you will accomplish: 

    • You’ll be in constant contact with our customers from all over the world assisting them with their support requests and inquiries
    • You’ll work with our incredibly smart development team to understand what features are being released so you can properly support our customers
    • You’ll be directly involved in the onboarding of new customers, working side by side with our Success Team to ensure a great experience
    • You’ll join a passionate team that is focused on two things: #1 building an awesome product and #2 building a great place to work every day

    Responsibilities

    • You’re a kind, upbeat person who likes working with a team and can show that personality to our customers, even from behind a computer
    • You’re a problem solver who can tackle anything thrown their way
    • You're agile and experimental, bringing new ideas to the team and moving at a fast pace to hit goals
    • Edit and configure databases

    Qualifications

    • You have at least 1 - 2 years’ experience in customer service and/or providing direct customer support
    • You have basic knowledge of MS-SQL and mySQL databases
    • You feel comfortable writing and can clearly articulate responses to customer inquiries, as this will be your primary communication method
    • You’re comfortable using customer support software like Zendeskto communicate with customers and properly track requests.

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