• Technical Writer

    Job Locations US-PA-Cranberry TWP
    Job ID
    2018-1690
    Category
    Product Management
  • Overview

    Continuum is looking for an experienced Technical Writer with instructional design skills/experience to join our Partner Education team in Cranberry Township, PA as a cross-functional content creator. This person will help create technical documentation that instructs and informs our customer base and design course content for our online training platform. The ideal candidate should possess a varied skill set and be comfortable creating content that utilizes formal and informal learning styles to educate users.  

    Responsibilities

    • Work independently, and with other members of the team, to develop technical documentation and training content.
    • Communicate with stakeholders and subject matter experts to understand product features, track changes through the software development cycle, and review content.
    • Work cross-functionally with other departments to develop materials that support and enhance the company’s go-to-market initiatives.
    • Understand customer workflows and advocate for best customer experience when working with internal teams.   
    • Manage revisions, updates, and improvements to existing content as needed.

    Qualifications

    • Minimum 2 years’ experience as a Technical Writer or Instructional Designer for a software-based or SaaS company. 
    • Proficiency with MadCap Flare, Adobe FrameMaker, or similar documentation tool/Content Management System.
    • Previous experience with a video authoring tool such as Adobe Captivate or TechSmith Camtasia preferred, but not required. Experience with CSS and/or Adobe After Effects considered a plus.
    • Previous experience with a Learning Management System such as Skilljar preferred, but not required.
    • Experience with collaboration software such as Atlassian Confluence and JIRA.
    • Ability to pick up technical concepts quickly and adapt to changing requirements.

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