• Instructional Designer

    Job Locations US-PA-Cranberry TWP
    Job ID
    2018-1689
    Category
    Product Management
  • Overview

    Continuum is looking for an Instructional Designer with technical writing skills/experience to join our Partner Education team in Cranberry Township, PA as a cross-functional content creator. This person will help design course content for our online training platform and create technical documentation that instructs and informs our customer base. The ideal candidate should possess a varied skill set and be comfortable creating content that utilizes formal and informal learning styles to educate users.

    Responsibilities

    • Work independently, and with other members of the team, to develop training content and technical documentation.
    • Communicate with stakeholders and subject matter experts to understand product features, track changes through the software development cycle, and review content.
    • Work cross-functionally with other departments to develop materials that support and enhance the company’s go-to-market initiatives.
    • Understand customer workflows and advocate for best customer experience when working with internal teams. 
    • Manage revisions, updates, and improvements to existing content as needed.

    Qualifications

    • Minimum 2 years’ experience as an Instructional Designer or Technical Writer for a software-based or SaaS company.  
    • Proficiency with Adobe Captivate, Camtasia, or similar video authoring tool. Experience with CSS and/or Adobe After Effects considered a plus.
    • Previous experience with a Learning Management System such as Skilljar.
    • Previous experience with an authoring tool/CMS such as MadCap Flare or Adobe FrameMaker preferred, but not required.
    • Experience with collaboration software such as Atlassian Confluence and JIRA.
    • Ability to pick up technical concepts quickly and adapt to changing requirements.

     

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