• Technical Account Manager

    Job Locations US-PA-Cranberry TWP
    Job ID
    2018-1662
    Category
    Partner Success
  • Overview

    The Technical Account Manager plays a key role in helping our partners maximize the value they get from the Continuum platform.  The TAM will ensure that partners have the latest product information, best practices, and understanding of how to best engage with our teams.

    Responsibilities

    • Promote product adoption and success through regular communication, training, demonstrations, and evaluations
    • Work with sales team to meet sales objectives
    • Focus on partner satisfaction and growth; help partners fully utilize product capabilities
    • Drive growth through success/value realization & Desired Outcomes
    • Conduct training sessions with individuals and groups both in-person and online
    • Manage and respond to inbound partner communication in a timely and helpful way
    • Maintain recordkeeping to allow for tracking of key metrics
    • Act as an advocate and voice of the partner for internal teams, Product, Service, and Marketing
    • Complete specialized projects as assigned
    • Expected travel up to 25%

    Qualifications

    Partner Relations:

    • Demonstrated ability to develop and maintain strong business relationships
    • Superior communication, presentation, time management, and interpersonal skills
    • Ability to structure and lead meeting in-person and on the phone
    • Demonstrated ability to develop and maintain relationships with senior executives

     

    Technical Savvy:

    • Technical aptitude in server & network monitoring and desktop maintenance activities
    • Experience with CRM software, like Salesforce, is a plus

     

    Personal Attributes:

    • Self-starter with focus on improving customer experience, success, and retention
    • Excellent organizational and problem-solving skills
    • Ability to adapt quickly and easily to changing requirements and needs
    • Ability to multi-task and handle a fast-paced dynamic environment
    • Ability to assimilate new information quickly

     

    Teamwork:

    • Team player with ability to work cross functionally
    • Ability to collaborate and partner with others for achievement of team goals

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