• Sr. Product Manager - Cloud

    Job Locations US-MA-Boston
    Job ID
    Product Management
  • Overview


    Continuum is looking for a senior product manager to build and scale the cloud focus of our Remote Monitoring and Management (RMM) product line. We are looking for a great product manager who thinks “customer first” to drive the product roadmap and delivery.  By developing the right products this person will be able to leverage Continuum’s existing relationships with over 5000 IT Managed Service Providers (MSPs).


    This person is the voice of the customer, has a passion for creating great products, and demonstrates creativity developing elegant solutions.  This person will collaborate cross-functionally to lead build-buy-partner decisions, will work directly with engineering scrum team(s) to deliver new product releases, will manage partnerships with key software technology providers, and will define what services our Network Operations Center will provide in support of our unique differentiation that combines great software with great service.


    Essential Job Functions

    • Define the cloud products and capabilities by determining the right solutions for Managed Service Providers (MSP’s) to service SMB’s
    • Lead build, buy, partner decision processes for the cloud.
    • Own business objectives for the cloud.
    • Construct and drive the roadmap for the cloud (software and services).
    • Be a product owner – own epics, user stories, acceptance criteria and the product backlog.
    • Work with marketing to ensure release communication, web site updates, PR, and lead generation activities have solid product positioning and information.
    • Uses data to drive decision making and confidently uses professional judgment when data is incomplete or unavailable.
    • Work cross-functionally to achieve goals and objectives.
    • Build a deep understanding of the market and customers by establishing strong working relationships with customers, sales and partner success.
    • Communicate with customers and all areas of the company.
    • Represent the company at customer visits, and at trade shows.



    • 5+ years of B2B software product management experience.
    • Ability to conceptualize, negotiate and sell ideas internally and externally.
    • Strong analytical skills, with excellent problem-solving abilities amid ambiguity.
    • Experience with Agile/Scrum as a Product Owner.
    • Experience with SaaS and rapid release cycles.
    • Thinks customer-first; from the outside-in.
    • Expertise in public cloud, Azure, AWS, Google, etc., including monitoring, managing, optimizing, costing, migrating, etc.
    • Excellent oral, written, and presentation communication skills.
    • Ability to travel up to 15%.
    • Experience with SMB market is a plus.
    • Experience with service-enabled software solutions is a plus.


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