Continuum is looking for a leader to scale our Professional Services business. We are looking for a great product leader who thinks “market first” to drive the product strategy, roadmap, and delivery of our services product line. By developing the right strategy, this leader will be able to leverage Continuum’s existing relationships with over 5000 Managed Service Providers (MSPs) to scale our business.
Continuum’s services business delivers white-labeled, 24 x 7 technical support to more than 60,000 end users employed by several thousand small- and medium-sized businesses (SMBs) located in the US, UK, and Australia. The Help Desk business has offices in Cranberry Twp, PA; Manila, Philippines; and Mumbai, India, and has grown more than 30% in each of the last two years with similar growth anticipated for the foreseeable future.
The Product Management Director for Professional Services will be the voice of the customer, will have a passion for business, and will demonstrate creativity developing solutions. S/he will be responsible for defining and managing profit and loss (P&L) targets for the business line.