Continuum’s Help Desk business delivers white-labeled, 24 x 7 technical support services to approximately 70,000 end-users who are employed by several thousand small and medium-sized businesses located primarily in the US, UK and Australia. The Help Desk business, located in Cranberry, PA, Mumbai, India and Manila, Philippines, has grown more than 50% in each of the last three years and similar growth is anticipated for the foreseeable future.
The Help Desk Service Delivery Manager serves an essential role in coordinating the activities of the members of one of the Help Desk teams. The SDM will lead a team of 10-14 technicians in providing great support for our 70,000 customers in resolving their technical issues.
Reporting to the Help Desk Senior Director, the Service Delivery Manager will work with internal teams and our MSP partners to ensure ever-improving support for their customers. The Service Delivery Manager will serve an essential role in delivering value and ensuring the success of Help Desk Technicians.