• Technical Account Manager

    Job Locations UK-Bracknell
    Job ID
    2018-1512
    Category
    Partner Success
  • Overview

    Continuum is looking for an experienced technical account manager to join our team in the UK. This individual will play a key role in helping our partners maximize the value they get from the Continuum platform.The Technical account manager will ensure partners have the latest product information, best practices, and understanding of how to best engage with our teams.

    Responsibilities

    • Promote product adoption and success through regular communication, training, demonstrations, and evaluations
    • Conduct training sessions with individuals and groups both in-person and online
    • Focus on partner satisfaction and growth; help partners fully utilize product capabilities
    • Manage and respond to all inbound partner communication in a timely and helpful way
    • Work with Strategic Partner Development Managers to meet sales objectives
    • Manage partner escalations and communication with internal and external teams
    • Maintain recordkeeping to allow for tracking of key metrics
    • Act as an advocate and voice of the partner for internal teams, Product, Service, and Marketing

    Qualifications

    • Technical aptitude in server & network monitoring and desktop maintenance activities
    • Demonstrated ability to develop and maintain strong business relationships
    • Ability to multi-task and handle a fast-paced dynamic environment
    • Superior communication, presentation, time management, and interpersonal skills
    • Ability to assimilate new information quickly
    • Ability to structure and lead meeting in-person and on the phone
    • Experience with CRM software, like Salesforce, is a plus
    • Position is located in our Bracknell office in the UK
    • Expected travel up to 25%

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