• Help Desk Business Analyst - Intern

    Job Locations US-PA-Cranberry TWP
    Job ID
    Help Desk
  • Overview

    Continuum's Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Business Analyst Intern will work with the Help desk operations team and will help create and manage global, standardized key performance indicators as they relate to corporate strategy, service, or financial metrics. This position will work closely with team members for reconciling, summarizing and analyzing production efficiencies and costs, and for providing management with timely reporting and support. 


    • Familiarity with data mining techniques and statistical analysis
    • Familiarity with various data structures and common methods for ingestion and data transformation
    • Pattern recognition and predictive modeling skills
    • Knowledge of programming languages such as SQL and Python
    • Aids in the creation of reporting around key performance indicators for the various functional areas (departmental, regional, or other business areas) within the company.
    • Creates mathematical models that enable key predictors of the corporation in relation to service or to the business units.
    • Performs data mining on available data to build aforementioned reports and mathematical models. Works with the IS department in the realization of new BI and reporting technologies
    • Maintain close relationships with business personnel in order to understand changing business requirements and drive adoption to standard reporting practices.


    • A current undergraduate, majoring in business management/supply chain or related field
    • A strong understanding of Microsoft SQL server
    • Strong Back End development skills and knowledge of relational databases (Oracle, Microsoft SQL Server, or others)
    • Process oriented and customer focused
    • Knowledge of Microsoft SQL (2000-2017), Tableau and various BI platforms a plus
    • Knowledge of advanced mathematical software (Mathcad, Matlab, Mathematica, Minitab, or SAS) a plus
    • Advanced knowledge of Microsoft Office (Word, Excel including PowerPivot, Access)
    • Superior analytical, problem-solving, and critical thinking skills
    • Willingness to learn a broad set of business and operational metrics, including sales, finance, and supply chain management
    • Strong attention to detail
    • Quick learner – able to learn organization, new analytical approaches and tools
    • Strong written, verbal and presentation skills
    • Proven ability to communicate effectively with team members and leadership to fulfill company goals
    • Strong time management skills and the ability to complete projects with minimal supervision



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