Sales Operations Coordinator

Job Locations US-PA-Cranberry TWP
Job ID


As a Sales Operations Coordinator, you will work to create scalable processes that ensure best practices and promote change within our processes to gain productivity efficiency.  This role works collaboratively with business leaders, sales, marketing and financial teams to coordinate lead generation activity, reporting and assist with Salesforce development and administration.


  • Utilize Continuum systems to generate, distribute, and report on key business priorities.
  • Manage and develop lead distribution process for global sales
  • Establish and maintain scalable processes that ensure efficiencies in sales and service process.
  • Create and maintain metrics reports on marketing and sales activities and effectiveness and business impact.
  • Provide strategic feedback on how to make processes more efficient for optimal productivity gain
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
  • Prepare and update reporting to monitor sales activity and customer experience performance
  • Communicate with customers over the phone and through email to gather data and field requests.
  • Collaborate with various internal departments to validate customer requests, inform critical parties if issues are identified in the product or process and communicate regularly to keep customers and Account Managers informed of status.
  • Communicate with key stake holders on project updates, conduct fact finding discussions to uncover business problems and work with the team to implement solutions.
  • SalesForce Dot Com reporting and development priorities
  • Evaluate new technologies and add-on applications to improve and optimize marketing team performance.
  • Collaborate with key stakeholders to present findings or roll out new policies/processes.
  • Document all research and findings. You will build the company’s institutional knowledge and unlock new opportunities for growth and ways to operate more effectively.
  • Prepare necessary presentations or reports using SFDC, Excel, Word and PP


  • BA/BS or equivalent working experience.
  • Strong analytical skills and experience with reporting and data analysis.
  • Proficient in MS word, Excel, SFDC and PowerPoint
  • SFDC experience required, specifically reporting, dashboards, campaigns, lead and opportunities.
  • Strong abilities in analytics and statistical or mathematical modeling
  • Ability to work under deadlines, time constraints, ability to multi-task without compromise to quality
  • Technically capable, effective communicator, and a desire to improve processes.
  • High energy, strategic thinker and an open-minded attitude.
  • Strong independent work ethic, self-starter and positive attitude
  • Proven ability to communicate effectively using both written and verbal skills.


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